Hollis kept me updated the whole way

The diagnosis was right and the repair has held, so credit where it is due. My problem is that the car sat two extra days waiting on a part nobody had ordered on the first day, and I only found that out because I called. Hollis was straight with me once I did call and he waived the diagnostic to make up for it. That helped. It still cost me two days of rides to work that I had not planned for.