They kept me updated the whole way — Customer Stories at World Kia Joliet

Tell us about how you were kept in the loop — and share what World Kia and {First} did.

4 stories · 4 service

The stories

Customers who wrote about they kept me updated the whole way

Hyundai Elantra

Hollis kept me updated the whole way

ServiceYvette R. · Plainfield, IL · July 21, 2026

The diagnosis was right and the repair has held, so credit where it is due. My problem is that the car sat two extra days waiting on a part nobody…

Would not send a friend

Kia Sportage

Hollis warranty with no hassle

ServiceRosalind T. · Bolingbrook, IL · July 9, 2026

Transmission issue at sixty-one thousand miles and I was braced for an argument about the powertrain coverage. Hollis filed the claim, told me…

Would send a friend

Kia Carnival

Gina the loaner made my day easy

ServiceFrances O. · Plainfield, IL · June 16, 2026

The sliding door motor gave out and the part was on backorder for six days. Gina put me in a loaner the same morning because she knew I do school…

Would send a friend

Ford F-150

Hollis warranty with no hassle

ServiceMarcus T. · Minooka, IL · May 27, 2026

I know this is a Kia store and I brought in an old F-150 because a friend swore by the shop here. Hollis took it anyway and did not act like I was…

Would send a friend

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